Terms & Conditions
Please read the following terms and conditions very carefully as your use of the Website is subject to your acceptance of and compliance with the following Terms.
Your use of the Website signifies your agreement that you have read, understood and are bound by the Terms, regardless of how you subscribe to or use the services. If you do not agree to these Terms, do not access or otherwise use this Website.
In these Terms, references to "You", "User" shall mean any natural or legal person accessing the Website, its contents and using the services offered through the Website and "We", "Us" and "Our" shall mean Indo Count Retail Ventures Pvt. Ltd, its franchisor, affiliates and partners.
Eligibility for Membership
Use of the our Website is available only to persons who can form legally binding contracts. Persons who are “incompetent to contract” within the meaning including minors, un-discharged insolvents etc. are not eligible to use the our Website.
Policies for your Account and Registration
GENERAL: WE YOU A LIMITED LICENSE TO ACCESS AND MAKE PERSONAL USE OF THIS WEBSITE AND NOT TO DOWNLOAD (OTHER THAN PAGE CACHING) OR MODIFY IT, OR ANY PORTION OF IT, EXCEPT WITH EXPRESS WRITTEN CONSENT OF BOUTIQUELIVINGINDIA.
- NO REPRODUCTION: THIS WEBSITE OR ANY PORTION OF THIS WEBSITE MAY NOT BE REPRODUCED, DUPLICATED, COPIES, SOLD, VISITED, OR OTHERWISE EXPLOITED FOR ANY COMMERCIAL PURPOSE WITHOUT EXPRESS WRITTEN CONSENT OF INDO COUNT RETAIL VENTURES PVT. LTD.
- NO FRAMING: YOU MAY NOT FRAME OR UTILIZE FRAMING TECHNOLOGIES TO ENCLOSE ANY TRADEMARK, LOGO, OR OTHER PROPRIETARY INFORMATION (INCLUDING IMAGES, TEXT, PAGE LAYOUT, OR FORM) OF US AND ITS AFFILIATES WITHOUT THE EXPRESS WRITTEN CONSENT.
- METATAGS: YOU MAY NOT USE ANY METATAGS OR ANY OTHER ‘HIDDEN TEXT’ UTILIZING OUR NAME OR TRADEMARKS WITHOUT THE EXPRESS WRITTEN CONSENT OF INDO COUNT RETAIL VENTURES PVT. LTD. ANY UNAUTHORIZED USE TERMINATES THE PERMISSION OR LICENSE GRANTED BY US.
Usage of our website
- Nature of content: Visitors to our may post reviews, comments and other content; send e-cards and other communications; and submit suggestions, ideas, comments, questions or other information, as long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights to otherwise injuries to third party or objectionable and does not consist of or contains software virus, political campaigning, commercial solicitation, mass mailing or any form of spam.
- False information: You may not use false email address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. we reserves the right (but not the obligation) to remove or edit such content but does not regularly review posted contents.
- Rights Granted: If you do post content or submit material and unless we indicate otherwise, you grant us and our affiliates a non-exclusive, royalty free, perpetual, irrevocable, and fully sub-licensed right to use, reproduce, modify, adapt, publish, translate, create derivative work from, distribute, and display such content throughout the world in any media. You grant us and our affiliate sites and sub-license the right to use the name that you submit in connection with such content if we chooses.
- Right Owned: You represent and warrant that you own all the rights or otherwise or control all of the rights to the content that you post; that the content is accurate; that the use of the content to supply does not violate this policy and will not cause injury to any person or entity and that you will indemnify us or our affiliate for all claims resulting from the content you supply. We have the right but not the obligation to monitor and edit or remove any activity or content. we take no responsibility and assumes no liability for any content posted by you or any third party.
All orders are deemed offers for you to purchase our products. We may accept your offer by issuing a confirmatory e-mail and/or mobile confirmation of the products specified in your order. Our acceptance of each such offer is expressly subject to and conditioned on your assent to these terms and conditions of sale. No other terms and conditions will apply.
When you visit our or send e-mails to us, you are communicating with us electronically. By communicating with us, you consent to receive communication from us electronically. We will communicate with you by e-mail or by posting notices on our website. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communication be in writing.
All prices posted on this website are subject to change without notice. Prices prevailing at commencement of placing the order will apply. Posted prices may not include all taxes and charges. In case there are any additional charges or taxes the same will be mentioned on the website.
We accept payments through multiple modes like Cash on delivery (Available in selected states and postal pin codes), net-banking, credit card, debit card, cash card, mobile payments.
Shipping and Handling
We will arrange for shipment of the products to you. Shipping schedules are estimates only and cannot be guaranteed. We are not liable for any delays in the shipments. Title and risk of loss and damages pass on to you upon the products delivered to you. In case of return or exchange, reverse shipment may not be arranged by us due to unavailability of logistics.
Risk of Loss
All items purchased from Boutiquelivingindia.com are made pursuant to the shipment contract. This means that the risk of loss and title for such item passes on to you upon the products delivery.
Indo Count Retail Ventures Pvt. Ltd and its affiliates attempt to be as accurate as possible. However, we makes no guaranties that the product description and any other content of its site are accurate, complete, reliable, and current or error free. If the products offered by us is not as described and its sole remedy is to return in its unused condition.
Warranties and Claims
Indo Count Retail Ventures Pvt. Ltd. does not offer any warranty/guarantee on its products. Products once purchased can be returned if there are any manufacturing defects only. We shall have the right to replace the product at its sole discretion.
Following products shall not be eligible for return or replacement:
- Damages due to misuse of product;
- Any alteration done to the product;
- Products with stains due to opening of the product or usage
- Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging, and all other items originally included with the product/s delivered;
Returns and Cancellation
Please read our Returns and Cancellation policies carefully before making any transaction with us.
Site Policies, Modification, and Severability
Please review our other policies. We reserve the right to make changes to our website, policies, and these Terms and Conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and will not affect the validity and enforceability of any remaining conditions.
Intellectual Property Rights
- Copyright Protection: All content included on this site, such as text, graphics, logos, button icons, audio clips, digital downloads, data compilations and software, is the property of Indo Count Retail Ventures Pvt. Ltd or its affiliate sites and protected by the Indian Copyright law. The compilation of all the content on this site is the exclusive property of Indo Count Retail Ventures Pvt. Ltd and protected by Indian Copyright law. All software used in this site is the property of Indo Count Retail Ventures Pvt. Ltd and is protected under the Indian Copyright law.
- Protected Marks: Indo Count Retail Ventures Pvt. Ltd., Boutique Living, Boutiquelivingindia, www.boutiquelivingindia.com, products, and other marks indicated on Boutiquelivingindia website are registered trademarks of Indo Count.
- Protected Graphics: All our graphics, logos, page headers, button icons, scripts and service names are trademarks or trade dress of Indo Count Retail Ventures Pvt. Ltd. Our trademarks and trade dress may not be used in connections with any product or service that is not of Indo Count Retail Ventures Pvt. Ltd. All other trademarks not owned us or our affiliates that appear on Boutiquelivingindia.com or its affiliate sites are the property of their respective owners, who may or may not be affiliated with, connected to, associated with us or our affiliates.
We shall be liable only to replace the product or return the price of the product purchased. You shall indemnify us for any loss or damages which arise due to but not limited to late deliveries, no delivery, wrong deliveries, defective products, wrong products or any other miscommunication.
Governing Law and Jurisdiction
These terms and conditions will be construed only in accordance with the laws of India. In respect of all matters/disputes arising out of, in connection with or in relation to these terms and conditions or any other conditions on this website, only the competent Courts at Mumbai, India shall have jurisdiction, to the exclusion of all other courts.
Disclaimer of warranties and Limitation of Liability
This site is provided by Indo Count Retail Ventures Pvt. Ltd on an “as is” and “as available” basis. we make no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products inclued on this site. You expressly agree that your use of this site is at your sole risk.
To the full extent permissible by applicable law, Indo Count Retail Ventures Pvt. Ltd disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Indo Count Retail Ventures Pvt. Ltd does not warrant that the site, its servers, or email sent from us are free of virus or other harmful components. We will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive and consequential damages.
Product Review Guidelines
- Brisk and effective content: It is advisable that the content of the review is honest, simple, to-the-point and helpful in the interest of future buyers of the same product. Keep in mind that your review is based on your personal experience of your product choice, timing of the order and demographic contours. It is important that you set a clear and realistic picture in your review for other future buyers to follow suit.
- Content of the review: The review section in essence is limited to only issues with respect to the product like the quality, comfort level, colour, size etc. Please note that reviews written with irrelevant content referring to another product or company will not be published. Moreover, reviews in incomprehensible language, HTML content, promotional campaigns, abusive or defamatory language will not be published.
- Other reviews/queries: In case you want to give us a shout-out on our services like delivery, return, refund, promotional offers, discount coupons and so on, you can shoot us an email at queries@Boutiquelivingindia.com. For queries about the product size, colour, availability, you can contact your customer care representative at 022 - 66782000
Process for Pilferage Claim
(opened packages during delivery, or missing product components)
If a customer raises a complaint for partial item/partial order through Customer Care
- The customer is supposed to claim for pilferage within 48 hours of delivery failing which the claim will not be entertained
- An Email will have to be sent seeking/providing following information:
- Short description of the case (A few questions will be asked to help us understand the scenario)
- The snapshots of the packet and other box(If any)(Try to cover the sides which look tampered/damaged as per the customer)
- The refund for prepaid orders will be done after investigation which usually requires 7-10 business day. The process will include investigation with the concerned departments
- The customer may not be liable for a refund if he/she falls in any of the scenarios stated below:
- Customer fails to provide adequate information about the case
- Customer fails to provide snapshots of the packet and box(if any)
- If an opened delivery was received, pilferage claims must be made the same day
- Customer must not dispose the packaging for 3-4 days post delivery. We might need to pick-up your packaging for investigation at our end.
The headings and subheadings herein are included for convenience and identification only and are not intended to describe, interpret, define or limit the scope, extent or intent of the Terms or the right to use the Website by you contained herein or any other section or pages of the Website or any Linked Sites in any manner whatsoever.
Interpretation Of Number And Genders:
The Terms herein shall apply equally to both the singular and plural form of the terms defined. Whenever the context may require, any pronoun shall include the corresponding masculine and feminine. The words "include", "includes" and "including" shall be deemed to be followed by the phrase "without limitation". Unless the context otherwise requires, the terms "herein", "hereof", "hereto", "hereunder" and words of similar import refer to the Terms as a whole.
If any provision of the Terms is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of these Terms shall continue to be in full force and effect.
As per these Terms, users are solely responsible for every material, review or content uploaded on to the Website Indo Count Retail Ventures Pvt. Ltd does not review the contents in any way before they appear on the Website. Indo Count Retail Ventures Pvt. Ltd does not verify, endorse or otherwise vouch for the contents of any user or any content generally posted or uploaded on to the Website. Users can be held legally liable for their contents and may be held legally accountable if their contents or material include, for example, defamatory comments or material protected by copyright, trademark, etc. If you come across any abuse or violation of these Terms, please report to queries@Boutiquelivingindia.com
Unauthorized Charges on your card
If you see charges on your credit/debit card for purchases made on Boutiquelivingindia.com, but you never created an account or signed up, please check with your family members or business colleagues authorized to make purchases on your behalf, to confirm that they haven't placed the order. If you're still unable to recognize the charge, please report the unauthorized purchase within 60 days of the transaction to enable us to begin an investigation.
- Indo Count Retail Ventures Pvt. Ltd may suspend or terminate your use of the Website or any Service if it believes, in its sole and absolute discretion that you have breached any of the Terms.
- If you or Indo Count Retail Ventures Pvt. Ltd terminates your use of the Website or any Service, We may delete any content or other materials relating to your use of the Service and Indo Count Retail Ventures Pvt. Ltd will have no liability to you or any third party for doing so.
- You shall be liable to pay for any Service or product that you have already ordered till the time of Termination by either party whatsoever. Further, you shall be entitled to your royalty payments as per the User License Agreement that has or is legally deemed accrued to you.