Welcome to Boutique Living

By

Frequently asked questions

Ordering

How do I place an order?

  • Select a category - Choose the product of your choice
  • Please note: -Fabric / material/colour / style / length / fit -Refer to size guide or SKU Code -Check the expected delivery time by entering your Pin code
  • Create an account by registering or you can also proceed by entering your email id Note: if you register with us you will get the following benefits: -speeds up the ordering process, allows us to keep you informed about your orders and refund through email, access to boutiquelivingindia.com credits point.
  • Carefully enter your shipping address
  • Check the final price { /Shipping charges}. Select one of the payment options ( Net-Banking/Debit or Credit Card) , Make your payment and get a confirmation from your bank, YOUR ORDER IS PLACED!!!
  • You will now receive a confirmation mail and a SMS from boutiquelivingindia.com
  • You can check Order history in ‘order status’ in case you had logged into your account while placing the Order.
  • Didn’t receive any communication? OR Facing Issues while placing order? OR Website hung up at the payment page? OR Order was not successful? Call  customer care executives at 022-4341 19500

How will I know if order is placed successfully?

  • Once your Order is successfully placed you will receive a confirmation over email and text message from boutiquelivingindia.com.  This mail will have all the details related to your order. Order details can also be viewed in the Order status section if you have placed the order online.

I tried placing my order using my debit card/credit card/Net Banking but the order was not successful. What happens to the money deducted from the card?

  • Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days. The time taken can vary from bank to bank and we unfortunately won't be able to expedite this. Please check with your bank for more details.If your bank informs you otherwise please get back to us. If the money has been credited to our account we would initiate refund within 5 days of your request. Receipt of the refund would however depend on the mode of payment chosen by you. The expected timelines are as below:
  • Net Banking 2-4 business days
  • Debit Card 5-7 business days
  • Credit Card 7-21 business days

How do I check the status of my order?

  • Your order status is updated to you via emails and sms at every step. Once your order is placed you would receive an sms and an email with your order details. After your order is dispatched we will send you an sms with your tracking details. Incase if not received, please check your spam and old sms-es for the status of your order. In case of any unforeseen events that delays your order, you would receive a special update from our end.

Can I place a bulk order for an item(s)?

  • For bulk orders pls write to info@boutiquelivingindia.com

Do you allow exchanges ?

  • Have you ordered a size too small or too big? No problem! We offer exchange for our customers too. Please read up our exchange policies for details.
    We can exchange for any manufacturing defect, color being too different from the picture shown or due to wrong product been shipped….please read our exchange policies to know more

Payments / payment policy

What payment methods do you accept?

  • We accept payments via Visa, MasterCard, Mastero, Amex or Netbanking.

Is it safe to shop online using my Debit card or Credit Card?

  • All credit card, Debit Card and net banking transactions are processed over a secure encrypted connection.

Are there any hidden charges?

  • There are absolutely no hidden charges. Any octroi or sales tax is actually borne by us.  You pay only the amount that you see in your order summary.

What should I do if my payment fails?

  • In case of a payment failure, please retry ensuring:
    Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking) Your Internet connection is not disrupted in the process.
  • If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. You can email us on info@boutiquelivingindia.com  or please give us a call with your order number for any clarification.

Why is tax being charged?

  • Tax represents Value added tax (VAT) or Central Sales Tax (CST) that is collected and deposited by our company  to the government authorities.

Shipping & Tracking

Shipping

How long will my order take to arrive?

  • An estimated delivery time is displayed on the Order Summary page. On placing your order, you will receive an email containing a summary of the order and also the estimated delivery time to your location.

    Sometimes, delivery may take longer due to bad weather, flight delays, political disruptions and other unforeseen circumstances. In such cases, we will proactively reach out to you. Please check your emails and SMS regularly for such updates.
  • Delivery within 4 business days
    Your order will typically reach your doorstep within 4 business days after being dispatched from our warehouse (Orders place until 2.30 pm will be dispatched on the same day, Post 2.30 will be dispatched the next day)
  • Mumbai  (Delivery within 72 hours in select locations)
  • Metros (Delivery within 72 hours in select locations)
  • Select major cities given below:

LIST OF CITIES WITH DELIVERY WITHIN 5 - 7 working days

Metros

State Capitals

Other Major Cities

Bengaluru

Bhubaneswar

Ahmedabad

Chennai

Gandhi Nagar

Cuttack

Delhi/NCR

Lucknow

Nagpur

Hyderabad

Patna

Pune

Kolkata

Ranchi

Vadodara

 

  • Delivery in 5-7 business days
    For Non Metros and cities not mentioned above, usually your order should reach your doorstep within 5 business days from the time it was confirmed with us. In few locations, the delivery may take longer, depending on the accessibility of your location by our logistics partners.
    Sometimes, delivery may take longer due to bad weather, flight delays, political disruptions and other unforeseen circumstances. In such cases, we will proactively reach out to you. Please check your emails and SMS regularly for such updates.
  • Heavy or bulky items
    Some products in our catalogue are heavy or bulky and shipped through our surface logistics partner. These orders may usually take 12-15 business days and their delivery may not be possible at a few select locations.

*Business days are defined as all working days from Monday to Saturday, excluding national and state holidays. To view the list of holidays for 2014

Are there any shipping charges?

  • Currently we offer free shipping on most products for delivery within India. However the company reserves the right to change the policy in the future

Why is the delivery time different for different products?

  • Depends on the availability of the product in the nearest warehouse and the kind of shipping used.

Can I expect delivery on all days of the week?

  • You can expect delivery of your order on business days. Business days are defined as all working days from Monday to Saturday, excluding Sunday, national and state holidays

Do you ship internationally?

  • Yes, we do ship internationally. For international shipping, you may reach out to us via any of the following channels:
    Mail your queries to info@ boutiquelivingindia.com or call us on +91 22 4341 9500 during working hours in India 10.00 am t0 6 pm (Indian time). Shipping cost will be borne by customer

What is our shipping policy?

  • Nationwide Shipping Policy
    we promises to provide you with a best-in-class shopping experience at every step of the way. We assure you that all due precautions are taken so that your package reaches you intact. We take pride in delivering on time, every time!! If you have shopped with us earlier, we are of course confident that you will vouch for us.

FREE Shipping

  • We offer absolutely free nationwide shipping on most products

Tracking

How do I track my Order?

  • Email and sms are sent to you after the Order is Shipped that contains the tracking number and name of the logistics provider.
    Visit the website of the logistics provider and enter the tracking number for your shipment details.

Blue Dart

http://www.bluedart.com

FedEx

http://www.fedex.com/in/

 

I used my tracking number to check the details my shipment but the information is not clear to me.

  • Courier companies use certain standard abbreviations and terminologies. Some of the most commonly used terms are explained below. If it didn't answer your question please the courier company that we have shipped through.

In transit

Your order is on its way to your city

out for delivery

Your order has reached your city and we will attempt to deliver it today

Hold at hub

We tried delivering your order at least once and we will try again in 48 hours

RTO in transit

Your order was undelivered and is on its way back to our warehouse.

I should have received my order by now but I haven't. What do I do?

  • If you have the tracking information ( reference number and name of the Courier partner) please visit the courier partner's site and check for your Order. You can call the courier partner with your reference number for clarification. If you are not happy with the information, do give us a call with order number and we will be happy to help you.

Privacy Policy

Data protection is a matter of trust and your privacy is important to us. We shall therefore only use your name and other information which relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you.

We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.

You can visit the Site and browse without having to provide personal details. During your visit to the Site you remain anonymous and at no time can we identify you unless you have an account on the Site and log on with your user name and password.

Data that we collect

We may collect various information if you seek to place an order for a product to us on the Site.

We collect, store and process your data for processing your purchase on the Site and any possible later claims, and to provide you with our services. We may collect your title, name, gender, email address, postal address, delivery address (if different), telephone number, mobile number, fax number, payment details, payment card details or bank account details.

We need this information in order to allow you to go ahead with placing your order for a product. We may use that data to process payment for the product and deliver the product to you. We also use that data to inform you when the product is about to be delivered.

We may pass your name and address on to a third party in order to make delivery of the product to you (for example to our courier).

We may also use your data in order to manage the Site, collect payment from you, enable you to subsequently use parts of the Site, detect any fraud or Site abuses, send you information relevant to the Site or our products, and in case we have any queries. Payments that you make through the Site will be processed by our company Indo Count Retail Ventures Pvt. Ltd a company registered in India.

You must only submit to us or our agent or the Site information which is accurate and not misleading and you must keep it up to date and inform us of changes.

Your actual order details may be stored with us and you may access this information by logging into your account on the Site. Here you can view the details of your orders that have been completed, those which are open and those which are shortly to be dispatched and administer your address details, bank details and any newsletter to which you may have subscribed. You undertake to treat the personal access data confidentially and not make it available to unauthorized third parties. We cannot assume any liability for misuse of passwords unless this misuse is our fault.

We shall not share any of your personal information with third parties without your explicit consent. We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent and we only use your information as described in the Privacy Policy. We view protection of your privacy as a very important community principle. We understand clearly that you and Your Information is one of our most important assets. We store and process Your Information on computers located in the India that are protected by physical as well as technological security devices. We use third parties to verify and certify our privacy principles. If you object to your Information being transferred or used in this way please do not use the site.

Under no circumstances do we rent, trade or share your personal information that we have collected with any other company for their marketing purposes without your consent. We reserve the right to communicate your personal information to any third party that makes a legally-compliant request for its disclosure.

Credit Check and Fraud Prevention

We use standard and authorized payment services and our Credit Check and Fraud Prevention policies are aligned to these companies. All disputes would be handled by competent Courts at Mumbai, India.

Other uses of your personal information

We may also send you other information about us, the Site, our other websites, our products, sales promotions, our newsletters, SMS updates, anything relating to other companies in our group or our business partners. If you would prefer not to receive any of this additional information as detailed in this paragraph (or any part of it) please click the “unsubscribe” link in any email that we send to you or follow the unsubscription process as detailed in the SMS. Kindly note that unsubscribing from one medium does not automatically lead to unsubscription from the other.. Within 7 working days (days which are neither (i) a Saturday or Sunday, nor (ii) a public holiday anywhere in India) of receipt of your instruction we will cease to send you information as requested. If your instruction is unclear we will contact you for clarification.

Competitions

For any competition we use the data to notify winners and advertise our offers. You can find more details where applicable in our participation terms for the respective competition.

Third Parties and Links

We may pass your details to other companies in our group. We may also pass your details to our agents and subcontractors to help us with any of our uses of your data set out in our Privacy Policy. For example, we may use third parties to assist us with delivering products to you, to help us to collect payments from you, to analyze data and to provide us with marketing or customer service assistance. We may exchange information with third parties for the purposes of fraud protection and credit risk reduction. We may transfer our databases containing your personal information if we sell our business or part of it. Other than as set out in this Privacy Policy, we shall NOT sell or disclose your personal data to third parties without obtaining your prior consent unless this is necessary for the purposes set out in this Privacy Policy or unless we are required to do so by law. The Site may contain advertising of third parties and links to other sites or frames of other sites. Please be aware that we are not responsible for the privacy practices or content of those third parties or other sites, nor for any third party to whom we transfer your data in accordance with our Privacy Policy.

Cookies

The acceptance of cookies is not a requirement for visiting the Site. However we would like to point out that the some functionality on the Site and ordering is only possible with the activation of cookies. Cookies are tiny text files which identify your computer to our server as a unique user when you visit certain pages on the Site and they are stored by your Internet browser on your computer's hard drive. Cookies can be used to recognize your Internet Protocol address, saving you time while you are on, or want to enter, the Site. We only use cookies for your convenience in using the Site (for example to remember who you are when you want to amend your shopping cart without having to re-enter your email address) and not for obtaining or using any other information about you (for example targeted advertising). Your browser can be set to not accept cookies, but this would restrict your use of the Site. Please accept our assurance that our use of cookies does not contain any personal or private details and are free from viruses. If you want to find out more information about cookies, go tohttp://www.allaboutcookies.org or to find out about removing them from your browser, go to http://www.allaboutcookies.org/manage-cookies/index.html.

The Site uses technology from Google Analytics through which data is collected and stored for marketing and optimization purposes and data use profiles are prepared under a pseudonym. Cookies may be used for this. The cookies enable recognition of the Internet browser. The data collected with these technologies is not used, without separate authorization by the person concerned, to personally identify the visitors to this website and is not collated with personal data on the pseudonym holder. The permission for data recording and storage may at any time be cancelled with on-going effect.

Security

We have in place appropriate technical and security measures to prevent unauthorised or unlawful access to or accidental loss of or destruction or damage to your information. When we collect data through the Site, we collect your personal details on a secure server. We use firewalls on our servers. When we collect payment card details electronically, we use encryption by using Secure Socket Layer Please clarify(SSL) coding. Whilst we are unable to guarantee 100% security, this makes it hard for a hacker to decrypt your details. You are strongly recommended not to send full credit or debit card details in unencrypted electronic communications with us. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of your information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. You are responsible for protecting against unauthorised access to your password and to your computer.

Consent

By submitting data to us or our agent or using the Site, you consent to our use of your data in the manner set out in this Privacy Policy.

Copyright

We have copyright over this Privacy Policy. Use by third parties, even by way of extract, for commercial purposes is not allowed. Infringements may be subject to legal action.

This Privacy Policy can change at any time to include / exclude clauses and Indo Count Retail Ventures Pvt. Ltd  does not bear responsibility for updating Users on the same.

Exchange and Returns

Returns

Indo Count Retail Ventures Pvt. Ltd 30 Day Returns Policy

Though we strive to give you a great customer experience each time you shop with us, if at all you are not 100% satisfied with your purchase, you can return your Order for a credit note.

We mean what we say! All you need to do is drop an email at queries@Boutiquelivingindia.com within a period of 30 days, from the date of order. Or call us on +91 22 4341 9500

Post Submission, It will take 24 hours for us to raise a request for you

However, you must understand that we can't bear a loss either; so return of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an unwashed and undamaged condition.

  • Refund/ replacement for goods/ merchandise is subject to inspection and checking by Indo Count Retail Ventures Pvt. Ltd team
  • Damages due to neglect, improper usage or application will not be covered under our Returns Policy.

Email at queries@boutiquelivingindia.com within a period of 30 days, from the date of order. Or call us on +91 22 4341 9500

Post Submission, It will take 24 hours for us to raise a request for you

How long will the return process take?

  • Once your return request has been placed with Indo Count Retail Ventures Pvt. Ltd  team , it usually takes about 72 hrs to have the product picked from your place. There will be a fixed charge applicable for the pick up.
  • If the product  is exchanged due to defect. The pick up charge will be refunded. However if it’s a color exchange then the customer  has to bear both the pick up and redelivery courier charges.
  • In case the customer is sending the product back on their own, the delivery time would depend on their chosen courier.
  • Once the item is received in our warehouse, it undergoes a Product Inspection which takes about 4 days. The customer will receive a call about the status of the exchange or return.  Typically the exchange or credit note are initiated within 7-10 business days after call to the customer about the status.

How will I receive my Refund?

  • If the payment was made by Credit Card or Net-Banking, we can either issue Boutiquelivingindia website Credit note or reverse credit to the Credit Card or credit your Net-Banking account. Credit note can be utilized on a future purchase on the website..
  • If Credit note were used to make a purchase, refund will only be issued as another Credit note. This can be utilized on a future purchase on the website.

How long will the refund process take?

  • Typically the refunds are initiated within 4 days of Product Inspection. Receipt of the refund would depend on the mode of payment chosen by you. The expected timelines are as below:

Refund Method

Refund Receipt Time (After Initiation)

Boutiquelivingindia Credits

7-10 business days

Bank Transfer/NEFT

30 business days

Debit Card

30 business days

Credit Card

30  business days

 

For Debit Card and Credit Card transfers the time taken for refund depends finally on the bank. Banks send an sms to customers for credit amount of more than Rs. 5000 only in normal case. In case your refund is less than Rs 5000 please check your bank account or credit card account.

How do I return a product?

Returning products was never this easy! You can now log your request to return by writing to us at queires@Boutiquelivingindia.com  Post Submission, It will take 24 hours for us to raise a request for you.

Common Instructions to Return

  • Place your item in its original packaging
  • Please mention your Name, Order Number, and Mobile Number, on the top of the box, and insert the original invoice.
  • Keep the product and the package ready in case of a Boutique living’s pickup
  • If you are sending it on your own make sure you seal it properly.

You can choose to:

  • (a) Schedule a pickup using our logistics partner, at your cost ( will be refunded if product damaged, will not be refunded incase of color exchange), by calling us at +91 22 4341 9500, or
  • (b) Send it at your convenience to our address below: 

    INDO Count Retail ventures pvt. Ltd.
    401, Acardia,
    Nariman Point
    Mumbai – 400 021
    Maharashtra, India

  • Courier charges will be reimbursed subject to charges mentioned on courier slip or flat Rs160/Kg whichever is minimum.
  • It may also happen that our logistic partners may not have a pick up facility available in your area, even though it may have been delivered by them. Under such circumstances we hope you understand that we may request you to send it to our address as mentioned above

Exchange Policy

What is Companys Exchange policy?

  • Indo Count Retail Ventures Pvt. Ltd 30 Day Exchange Policy

    Though we strive to give you a great customer experience each time you shop with us, if at all you are not 100% satisfied with your purchase, No Worries!!, you can buy any product in exchange to your previous order. 

    We mean what we say! All you need to do is give us a call on +91 22 4341 9500 or drop an email at queries@boutiquelivingindia.com  within a period of 30 days, from the date of order. 

    However, you must understand that we can't bear a loss either; so exchange of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an unwashed and undamaged condition.

What items can I buy in exchange?

  • Almost every returnable product can be bought in exchange. The final price of exchanged products should be equal to or more than the price of returned items.

How soon can I expect the exchanged product?

  • Exchanged product is dispatched as soon as the returned item/s has passed product inspection. Generally delivery of exchange order is expected within 7-10 business days (excluding 5 days of inspection) post pickup of returned item/s.In case of any unexpected delay, we will keep you informed by email and SMS.

Can I exchange my product for an item of lesser value?

  • No, your exchange order value should be equal to or more than the return item/s value.

Will I be charged for exchange?

  • There is no charge for exchange. All you need to do is to return the original item and exchange it for an item/s of same or higher value. In case you choose an item of higher value, you can pay the differential amount  through your card

Can I buy multiple items in exchange for a single product?

  • Yes, you can buy any number of items in exchange provided the final price of exchanged products should be equal to or more than the price of returned items.

Is exchange applicable if my delivery and return addresses are different?

  • Yes. Please get in touch with us if we can arrange for pickup in your area. Currently exchange in not operational in areas where we cannot arrange pick up. We are working constantly to bring exchange in your area.